Privacy Policy

Last Updated: November 2025

REMplenish (REMastered Sleep LLC) is committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our data practices when you visit our website, purchase our products, or interact with our services.

By using our website and services, you agree to the terms outlined in this Privacy Policy.

1.1 Information You Provide Directly

When you interact with REMplenish, you may provide us with the following information:

• Account and Order Information: Name, email address, shipping address, billing address, phone number
• Payment Information: Credit card or payment details (processed securely through Shopify Payments and never stored on our servers)
• Communication Information: Information you provide when contacting customer support, subscribing to our newsletter, or participating in surveys
• Product Reviews and Testimonials: Feedback, ratings, and testimonials you choose to share about your experience with REMplenish products
• Professional Credentials (Optional): If you participate in our healthcare provider program, you may voluntarily provide professional credentials or certifications
  

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies:

• Device Information: IP address, browser type and version, device type, operating system
• Usage Data: Pages visited, time spent on pages, links clicked, referring website, search terms used to find our site
• Location Data: General geographic location based on IP address (country, state/province, city)
• Shopping Behavior: Products viewed, items added to cart, purchase history
  

1.3 Information from Third Parties

We may receive information about you from:

• Advertising Platforms: Demographics and interest data from Google, Facebook, and Microsoft advertising platforms
• Analytics Providers: Aggregated behavioral data from Google Analytics, Microsoft Clarity, and TripleWhale
• Email Service Provider: Email engagement data (opens, clicks) from Klaviyo
  
  

Important Note About Children: We only collect information from parents and guardians who make purchases. We do not knowingly collect personal information directly from children. If you are a parent purchasing for your child, we only collect your information as the purchaser, not your child's personal information.

We use the information we collect for the following purposes:

2.1 Order Processing and Fulfillment

• Process and fulfill your orders
• Send order confirmations and shipping notifications
• Handle returns, exchanges, and customer service inquiries
• Process payments securely

2.2 Communication

• Send transactional emails (order updates, shipping confirmations)
• Send marketing emails about products, promotions, and educational content (you can opt out at any time)
• Respond to your questions and provide customer support
• Conduct post-purchase surveys to improve our products and services

2.3 Marketing and Advertising

• Display personalized advertisements on Google, Facebook, Instagram, and Microsoft platforms
• Retarget visitors who have shown interest in our products
• Measure the effectiveness of our advertising campaigns
• Segment audiences for more relevant marketing messages

2.4 Website Improvement and Analytics

• Analyze how visitors use our website to improve functionality and user experience
• Understand customer preferences and shopping behavior
• Identify technical issues and optimize website performance
• Conduct A/B testing to improve conversion rates

2.5 Legal Compliance and Protection

• Comply with legal obligations and respond to legal requests
• Prevent fraud and protect against security threats
• Enforce our terms of service and protect our rights
• Resolve disputes and investigate complaints

REMplenish uses cookies and similar technologies to enhance your experience, analyze website usage, and deliver personalized advertising. For detailed information about our cookie practices, please visit our Cookie Policy.

Types of Cookies We Use

Managing Cookies:You can control cookies through your browser settings or through our cookie consent banner. Note that disabling certain cookies may limit your ability to use some features of our website.

We share your information with trusted third-party service providers who help us operate our business. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.1 Service Providers We Use

E-commerce Platform: Shopify (hosting, payment processing, order management)

Email Marketing: Klaviyo (email campaigns, automated communications, segmentation)

Analytics:

• Google Analytics (website traffic and behavior analysis)
• Microsoft Clarity (session recordings, heatmaps, user experience insights)
• TripleWhale (e-commerce analytics, post-purchase surveys)

Advertising Platforms:

• Google Ads (search and display advertising)
• Facebook/Instagram Ads (social media advertising)
• Microsoft Advertising (search advertising)

Payment Processing: Shopify Payments, PayPal, and other payment gateways (secure payment processing)

Shipping and Fulfillment: USPS, UPS, FedEx, DHL, and international shipping partners

4.2 When We Share Your Information

• With Service Providers: To process orders, send emails, analyze website usage, and deliver advertisements
• For Legal Compliance: When required by law, court order, or government request
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred (you will be notified in advance)
• With Your Consent: When you explicitly authorize us to share information (e.g., participating in a partnership program)
• Professional Partners: If you provide credentials as a healthcare provider, we may list you in our professional partner directory (with your permission)

We do not sell your personal information to third parties.

Depending on your location, you may have specific privacy rights under applicable laws:

5.1 Rights for All Users

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time using the unsubscribe link
• Cookie Preferences: Manage cookie settings through our cookie banner or browser settings
  
  

5.2 GDPR Rights (EU/UK Residents)

If you are located in the European Union or United Kingdom, you have additional rights under GDPR:

• Data Portability: Receive your data in a structured, machine-readable format
• Restriction of Processing: Request that we limit how we use your data
• Object to Processing: Object to our use of your data for direct marketing or legitimate interests
• Withdraw Consent: Withdraw consent for data processing at any time
• Lodge a Complaint: File a complaint with your local data protection authority

Legal Basis for Processing (EU/UK):

• Contract Performance: Processing necessary to fulfill your order
• Consent: Marketing communications (you can withdraw consent anytime)
• Legitimate Interests: Website analytics, fraud prevention, business operations
• Legal Compliance: Tax reporting, responding to legal requests
  
  

5.3 CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Know: Request disclosure of the personal information we collect, use, and share
• Delete: Request deletion of your personal information
• Opt-Out: Opt out of the "sale" of personal information (note: we do not sell personal information)
• Non-Discrimination: You will not receive discriminatory treatment for exercising your rights
  
  

5.4 Other US State Privacy Rights

Residents of Virginia, Colorado, Connecticut, and other states with comprehensive privacy laws have similar rights to those described above. Contact us to exercise your rights.

5.5 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: info@remplenish.com
• Contact Form: www.remplenish.com/pages/contact
  
  

We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

• Account Information: Retained while your account is active, plus 3 years after closure (for warranty and legal purposes)
• Order Information: Retained for 7 years (for tax, accounting, and warranty purposes)
• Marketing Data: Retained until you unsubscribe or request deletion
• Website Analytics: Anonymized after 26 months (Google Analytics default)
• Customer Support Communications: Retained for 3 years

After the retention period, we securely delete or anonymize your information.

REMplenish is based in the United States, but we ship to customers worldwide, including the US, Canada, UK, Australia, EU, and other countries.

Data Transfers: When you make a purchase or interact with our website, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from your country.

Safeguards: We take appropriate measures to ensure your information is protected in accordance with this Privacy Policy and applicable laws, including:

• Using service providers that comply with GDPR, CCPA, and other privacy regulations
• Implementing Standard Contractual Clauses (SCCs) for EU data transfers
• Ensuring adequate security measures are in place

We take the security of your personal information seriously and implement industry-standard measures to protect it:

• Encryption: All data transmitted between your browser and our website is encrypted using SSL/TLS technology
• Secure Payment Processing: Payment information is processed through PCI-DSS compliant providers (Shopify Payments) and is never stored on our servers
• Access Controls: Only authorized employees and service providers have access to personal information, and only when necessary
• Regular Security Audits: We regularly review and update our security practices
• Data Minimization: We only collect and retain information that is necessary for our business purposes

However, please note: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

REMplenish is committed to protecting children's privacy and complying with the Children's Online Privacy Protection Act (COPPA).

Our Policy:

• We do not knowingly collect personal information directly from children under 13
• REMplenish Jr is designed for children ages 3-9, but purchases must be made by a parent or guardian
• We only collect information from adults (parents/guardians) who make purchases
• Children should never submit personal information through our website without parental consent

If You Are a Parent: If you believe your child has provided personal information to us without your consent, please contact us immediately at info@remplenish.com, and we will promptly delete it.

Our website may contain links to third-party websites, including:

• Social media platforms (Facebook, Instagram, etc.)
• Healthcare provider websites or directories
• Educational resources and research articles
• Review platforms

Please Note: These third-party websites have their own privacy policies. We are not responsible for their privacy practices or content. We encourage you to review the privacy policy of any website you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational needs.

When We Make Changes:

• We will update the "Last Updated" date at the top of this policy
• For material changes, we will notify you via email (if you have an account) or through a prominent notice on our website
• We may also provide additional notice as required by applicable law

Your Continued Use: Your continued use of our website and services after we make changes constitutes acceptance of the updated Privacy Policy.

How to Reach Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

REMastered Sleep LLC (doing business as REMplenish)

Email: info@remplenish.com
Customer Support: support@remplenish.com
Contact Form: www.remplenish.com/pages/contact

Mailing Address:
REMplenish
12360 River Ridge Blvd
Burnsville, MN 55337
United States

Data Protection Officer (for EU/UK inquiries): dpo@remplenish.com

We aim to respond to all inquiries within 30 days.

What information do we collect? We collect information you provide (name, email, address, payment info), information collected automatically (browsing behavior, device info), and information from third parties (advertising platforms, analytics).

How do we use your information? To process orders, communicate with you, show personalized ads, improve our website, and comply with legal obligations.

Do we share your information? Only with trusted service providers (Shopify, Klaviyo, Google, etc.), for legal compliance, or with your consent. We do not sell your information.

What are your rights? You can access, correct, or delete your information, opt out of marketing, and manage cookie preferences. EU, UK, and California residents have additional rights.

How long do we keep your data? As long as necessary for business purposes and legal compliance (typically 3-7 years for transaction data).

How do we protect your data? Through encryption, secure payment processing, access controls, and regular security audits.

Do we collect children's information? No. We only collect information from parents/guardians who purchase products, not directly from children.

Thank you for trusting REMplenish with your privacy.
We are committed to protecting your personal information and being transparent about our practices.